Chargeback question

I transacted with an overseas merchant using my credit and debit cards. However as the goods delivered are not up to my expectations. I have requested chargebacks from my bank. However my bank refuses to refund my transactions as they quote their card agreement stating that they are not responsible.

1 viewsconsumer law

Alasdair Taylor's Answer

Sorry, I’m not an expert on the rules regarding chargebacks, but see:

http://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback

http://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

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